Frequently Asked Questions

Customers will be notified by email and a letter will be sent in the post. Your letter will contain more details specific to your account, such as revised repayments.

Letters are posted five days before new interest rates take effect. The letter will detail the revised estimated repayment amount and repayment commencement date.

This depends on your repayment frequency and whether your repayment type is principal and interest or interest only. We cannot change the repayment amount within 28 days of the initial notice, so you will not see the revised repayment until your following repayment cycle.

For example, Mr Jason Winter’s monthly repayment due date is the 25th of each month. His first repayment after the new interest rate has been applied will be the same amount as the previous one. The following repayment will be the revised amount and be due on the 25th of the following month.

If your repayments are set to pay the minimum amount, the system will automatically update to reflect the revised repayments. If you pay a minimum plus additional amount, the additional amount will be added to the revised minimum repayment.

If your repayments are set to pay a total amount, you may need to update the amount.

If the revised repayment is higher than the current total repayment. The total repayment amount will be noted in your letter.

CustomerZone will only show the next two scheduled repayments and when its due. If your repayment is fortnightly or weekly, please refer to your letter notification outlining the revised repayment amount and commencement date.

Yes, the rate change will impact your variable rate. You will receive a letter detailing your new repayment information 1 month before your fixed rate loan portion comes to an end.

If you are a customer experiencing difficulty, please call our customer care team on 1300 764 447