CustomerZone.

Features and benefits

Manage your home loan via web browser or our mobile app!

You can manage your home loan in the way that suits you, whether that’s using the online CustomerZone portal or via our Resimac mobile app! Features and benefits available on both platforms include: a responsive and user-friendly experience; Pay Anyone functionality; support for one-off, scheduled and recurring payments; enhanced fraud protection security; and on-demand e-statements and transaction history.

Download the free Resimac mobile app now:

Six things you’ll love about CustomerZone.

1. Set your repayments to suit you

Change how often you make repayments and when they occur. Able to pay a bit more? CustomerZone also lets you increase your repayment amounts, and make additional repayments.

2. Transfer funds to external accounts

Want to pay people from your home loan account? The Pay Anyone feature lets you do exactly that - sending money from your loan account to external ones.You can also transfer funds between accounts linked to your home loan.

3. Handy access to BPAY

No need to switch to your bank account to pay bills. Use BPAY to make one-off, scheduled and recurring payments.

4. Reset your Visa® Debit Card PIN; improved security

Your Visa® Debit Card is a great way to pay for goods and services from your home loan account. However even the best of us can forget our PIN. CustomerZone lets you quickly reset your PIN so you can keep using your card. Has your card been lost, stolen or damaged? Enhanced security controls let you quickly prevent unauthorised use.

5. Change your postal address

Do you need to tell us your postal address has changed? Don't bother calling. Update your address online quickly and easily.

6. Raise a service request

Need to talk to us about something a little more complicated? Enter your question and we will arrange for a Customer Care team member to call you.

And we have more in store!
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Why our customers
love us?

Excellent service

I was referred to Resimac by a family friend and although initially reluctant as they aren't a banking institution as such, my fears were way allayed. Their service was exemplary, from start to finish, and I look forward to further loan transactions with them. I would highly recommend.

Fantastic Service

After having challenges with another bank, I approached Resimac to get a home loan. They went above and beyond to work loan through the bank's processes and kept me up to date at every step of the way. The loan was fairly time sensitive and they looked at every available option to get the loan approved, docs issued and settled. I was very happy with the timely result and flexibility offered. I wouldn't hesitate using Resimac again. Well done - 10 out of 10!

A Better Alternative to Banks

From application to approval they all went well, without having to go to an office, all done by phone and email - very efficient process.