CustomerZone

CustomerZone is our online loan management platform where customers can manage their home loan, their way. For any questions or issues you may have, please start by visiting our FAQs.

We are currently experiencing technical issues with our phone system.

Please email customercare@resimac.com.au with any urgent enquiries. We apologise for any inconvenience

Interest Rate Update

On 17 November 2023, we changed the interest rates on our variable rate home loans.
All customers will receive a letter in the post to advise of their new interest rates & repayment details.

Customer Care

For matters relating to your loan, use the numbers below.

Resimac-funded loans

Phone:
1300 764 447

Other funded loans (formerly Homeloans Ltd) 

Phone:

13 38 39

Compliments and Complaints:

Financial Assistance Requests:

Resimac-funded loans

Find out more information by clicking here
Phone (for urgent enquiries):

1300 793 741

Wholesale partner-funded loans (formerly Homeloans Ltd):

Mortgage Broker Enquiries:

Scenarios or current application enquiries:

Phone:

1300 787 898

Existing, settled loans Resimac-funded
Phone:

1300 764 447

Existing, settled loans other funders (formerly Homeloans Ltd)

Phone:

13 38 39

Wholesale Enquiries:

Chris Paterson
General Manager - Distribution & Marketing  

Capital Markets Enquiries:

Andrew Marsden

Chief Treasury Officer

Phone:

02 9248 6507

Shareholder Enquiries:

Peter Fitzpatrick

Company Secretary

Phone:

02 9248 0304

Media Enquiries:

Chris Paterson

General Manager - Distribution & Marketing 

Postal Address:

Address: PO Box H284

Australia Square, NSW, 1215

Contact Us

We’re here to help. Simply leave your details here and we will get back to you.

Contact Us

We’re here to help. Simply leave your details here and we will get back to you. Alternatively, please refer to our FAQ page for help.

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Due to planned server maintenance, our log-in page will not be available on Sunday 1st January between 2:00am and 5:00am AEDT.

We apologise for any inconvenience caused.